PRIVACY POLICY
LAST UPDATED: 19/10/26
At RAE BODY, we recognise the importance of your privacy and are committed to handling your personal information with care and transparency.
This Privacy Policy explains how RAE BODY (“we”, “us” and “our”) collects, uses, stores and shares your personal information when you visit www.raebody.com, browse our collections, make a purchase, contact our team or otherwise interact with our website and services.
Please read this policy to understand how your information is managed and the choices available to you.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business operations, website functionality, privacy practices or legal obligations.
Any changes will be published on this page, together with an updated revision date.
We encourage you to review this policy periodically.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with RAE BODY, we may collect the following information:
- Contact information: Your name, email address, telephone number and delivery address.
- Order information: Products purchased, billing and shipping details, order history and payment confirmations.
- Account information: Login credentials, account preferences and related details where customer accounts are available.
- Shopping activity: Products viewed, items added to your cart or wishlist, and interactions with our collections.
- Customer communications: Enquiries, feedback and correspondence with our customer care team.
- Website and device information: IP address, browser type, device information and website interactions collected through cookies and similar technologies.
We collect information when you provide it directly, interact with our website or use services operated by our technology partners.
HOW WE USE YOUR INFORMATION
We use personal information to operate our business, provide our services and support your experience with RAE BODY.
This may include:
- Processing payments, fulfilling orders and arranging delivery.
- Providing order confirmations, shipping updates and customer support.
- Creating and managing customer accounts.
- Responding to enquiries, requests and feedback.
- Communicating product launches, updates and promotional information where permitted.
- Improving our website, collections and customer experience.
- Identifying potential fraud and maintaining website security.
- Meeting our legal, regulatory and business obligations.
We aim to collect and use only the information reasonably necessary for these purposes.
COOKIES & WEBSITE TECHNOLOGIES
Our website uses cookies and similar technologies to support essential functionality, understand website performance and improve the shopping experience.
These technologies may help us remember preferences, maintain shopping carts, analyse website traffic and deliver relevant advertising.
You can manage or disable cookies through your browser settings. Please note that restricting certain cookies may affect website functionality.
As our online store is hosted by Shopify, some cookies are used to support its ecommerce services.
For further information, visit Shopify's Cookie Policy.
HOW WE SHARE YOUR INFOMATION
We may share personal information with trusted third parties where necessary to operate our website, fulfil orders and provide our services.
These may include:
- Payment providers: To securely process transactions.
- Shipping and fulfilment partners: To prepare, dispatch and deliver orders.
- Website and technology providers: Including Shopify and services that support our online store.
- Analytics and marketing partners: To understand website activity and support relevant communications and advertising.
- Professional advisers and authorities: Where necessary to meet legal or regulatory obligations.
- Business partners: Where information sharing is required in connection with legitimate business transactions.
We do not use sensitive personal information to infer personal characteristics for advertising purposes.
Third-party providers may process information in accordance with their own privacy policies and applicable laws.
CUSTOMER REVIEWS & PUBLIC CONTENT
If you choose to submit a product review, testimonial or other content through our website, certain information may be visible to other visitors.
Please consider the information you choose to share publicly.
Content made publicly available may be accessed or used by third parties outside our control.
CHILDREN'S PRIVACY
Our website and services are not intended for individuals under 16 years of age.
We do not knowingly collect personal information directly from children.
If you believe a child has provided personal information through our website, please contact our team so the matter can be reviewed.
INFORMATION SECURITY & RETENTION
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, disclosure or interference.
This includes using appropriate technical and organisational safeguards and working with established service providers.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our services, manage business operations, resolve enquiries and meet applicable legal obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate.
YOUR PRIVACY RIGHTS
Depending on your location and applicable privacy legislation, you may have rights relating to your personal information.
These may include requesting access to information we hold about you, asking us to correct inaccurate details, or requesting deletion or restriction of certain information where applicable.
You may also choose to unsubscribe from promotional emails using the unsubscribe link provided in those communications.
To make a privacy-related request, please contact our team.
Email: team@raebody.com
We will review and respond to requests in accordance with applicable privacy laws.
INTERNATIONAL DATA PROCESSING
RAE BODY operates through online platforms and service providers that may process or store information outside Australia.
This may include countries such as the United States, depending on the services and technology providers involved.
Where personal information is disclosed internationally, we take reasonable steps to ensure it is handled in accordance with applicable privacy requirements.
CONTACT & PRIVACY ENQUIRIES
If you have any questions about this Privacy Policy, how your personal information is handled or would like to make a privacy-related request, please contact us.
Email: team@raebody.com
Website: www.raebody.com
We take privacy enquiries seriously and aim to address them clearly and appropriately.
© RAE BODY. All rights reserved.