HOW DO I RETURN?
To request a return, please read through our Returns & Refunds Policy before contacting our team at team@raebody.com.
Please include your order number and a brief description of the reason for your return.
Our team will review your request and respond within 1–2 business days with further instructions.
Please note that returns must be approved before any items are sent back. Items returned without prior authorisation may not be accepted.
WHAT IS YOUR RETURNS POLICY?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your order, you may request a return within 30 days of delivery.
We believe the products you choose for your body should feel right for you. If something isn't quite right, our team is here to assist.
To begin a return, please follow the instructions outlined above.
HEALTH & SAFETY NOTICE
Due to the nature of our products, any item that has been used cannot be returned or exchanged for health, safety, and hygiene reasons. Returns are only accepted for unused products in their original, unopened condition.
HOW ARE REFUNDS PROCESSED?
Once your return has been received and inspected, approved refunds will be processed within 5 business days to your original payment method.
If your item arrives damaged or incorrect, RAE BODY will cover the return shipping costs and provide a full refund, including the original shipping fee.
For change-of-mind returns, original shipping costs are non-refundable, and a 15% restocking fee will be deducted from your refund.
NEED ASSISTANCE?
If you have any questions about a return, refund or existing order, our team is here to help.
Please contact us at team@raebody.com, including your order number where relevant.